Case Study: Enquiry Logging System
Answering and keeping track of customer enquiries can be a difficult and time consuming activity. In a pressured environment existing projects often take precedence and valuable new leads can be missed, or dealt with too late to generate new business.
Our brief from Ofsted was to address these issues within their busy Press Office environment. As the national inspectorate for education, they are often overrun with enquiries from the media regarding the quality of education and care in England. We worked closely with them in order to turn working processes into a system which was fast, easy enough to use at the same time as being on the phone and available regardless of physical location.
System features include:
- Easy to use interface
- Quick enquiry logging tool
- Enquiry search feature
- Library of editable responses
- Team contacts database
- Detailed help section
- Various user levels
- System enhancements suggestion tool
What is involved?
We know that every team has different needs so this is not a packaged solution. We work closely with you to establish your requirements and then tailor every rollout accordingly.
How much does it cost?
- £7,000 - £15,000
How long will it take?
We take a phased rollout approach providing you with a development version of the system for review and feedback and a live version which is upgraded after each sign off stage. As a guide we can have you up and running in around 4 - 8 weeks.
How do I get started?
- Contact Don Turner
- Discuss your ideas and requirements
- Arrange to see a demo of an existing system
Don Turner: 0115 943 1036 or email don.turner@spinningclock.com